Privacy Policy

1. Introduction

ReservationFly ("we", "us", "our", or "ReservationFly.com") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information about you when you visit our website (reservationfly.com), call our phone line, or use our travel agency services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Contact information: Your name, phone number, and email address when you call us or contact us.
• Travel information: Travel dates, destinations, passenger names, dates of birth, and other booking-related details required by airlines.
• Payment information: Credit card or other payment details if you authorize a booking. Payment information is processed through PCI-compliant third-party payment processors.
• Communication records: Records of your communications with our agents, including notes from phone calls regarding your travel needs.

2.2 Information Collected Automatically

• Device & usage information: IP address, browser type, operating system, pages visited, referring URL, and time spent on pages.
• Cookies and similar technologies: See Section 5 for details.

3. How We Use Your Information

We use your information to:

• Provide travel agency services, including flight research, booking assistance, and itinerary changes.
• Communicate with you about your inquiries, bookings, and travel plans.
• Process payments for assisted bookings (through PCI-compliant payment processors).
• Comply with legal obligations, including airline industry regulations and tax requirements.
• Improve our website and services through aggregated analytics.
• Detect and prevent fraud or abuse of our services.

We do not use your information for unrelated marketing without your explicit consent.

4. Sharing of Information

We share your information only as necessary to provide services, comply with the law, or protect rights. Specifically:

• Airlines and travel suppliers: When you authorize a booking, we share your details (passenger name, date of birth, contact info, payment) with the relevant airline or supplier to complete the reservation.
• Payment processors: We share payment details with PCI-compliant third-party payment processors solely to process authorized transactions.
• Service providers: We may share information with vendors who help us operate our business (e.g., hosting providers, analytics, communications platforms), under appropriate confidentiality obligations.
• Legal compliance: We may disclose information if required by law, subpoena, court order, or governmental request, or to protect our rights, property, or safety.

We do not sell your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns (e.g., via Google Analytics).
• Measure the effectiveness of our advertising (e.g., via Google Ads conversion tracking).
• Provide secure access to our website.

You can control cookies through your browser settings. Disabling cookies may affect website functionality. We honor Global Privacy Control (GPC) signals where applicable.

6. Third-Party Services

Our website uses third-party services that may collect information about you, including:

• Google Analytics — for website analytics. See Google's Privacy Policy.
• Google Ads — for advertising conversion tracking and remarketing. You can opt out of personalized ads at Google Ads Settings.
• Call tracking and routing platforms — to manage and route phone calls to our agents. Calls may be recorded for quality and training, with your consent provided at the start of the call.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmitted to and from our website.
• PCI-DSS compliant processors for handling payment information.
• Access controls limiting employee access to personal information.
• Regular security reviews and updates.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 California Residents (CCPA / CPRA)

• The right to know what personal information we collect and how it's used.
• The right to request deletion of your personal information.
• The right to opt out of the "sale" or "sharing" of personal information (we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.
• The right to correct inaccurate personal information.

8.2 European Residents (GDPR)

• The right of access to your personal data.
• The right of rectification.
• The right to erasure ("right to be forgotten").
• The right to restriction of processing.
• The right to data portability.
• The right to object to processing.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at privacy@reservationfly.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at privacy@reservationfly.com and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated through a notice on our website or by email where appropriate. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: